While there are also specific tasks that a general manager is responsible for, his or her knowledge and abilities must include general or basic know-how in many different areas. In many cases, this person is charged with ensuring that other managers or supervisors have their departments, subordinates, and duties well-organized and are working competently and efficiently to meet various goals.
The general manage is often an overseer, a person that other managers meet with to discuss ideas, issues, and concerns. In a small company, he or she may be in charge of, or oversee, nearly every function. Being a general manager is a huge responsibility, but being a good one can create a great deal of opportunity for future advancement, especially in larger companies.
General manager duties often involve troubleshooting, problem-solving, and quick, firm decision making. This is the go-to person for many others in a company, including his or her higher-ups. He or she can offer insight into many areas of the company’s operations, and is a trusted and reliable presence.
The general manager is able to advise others and take pressure off of those in senior management. Some of these duties include the ability to quickly and accurately assess information and share that information with senior management often in concise reports. These reports may also include recommendations for time or money saving ideas or other ways to better meet goals.
A general manager must also learn to delegate responsibility. The manager cannot do everything but can wisely surround him or herself with reliable people to assure that things run smoothly. This means he or she will have to have to be a good judge of character and be very aware of the strengths and weaknesses of those who will be assigned specific tasks.
He or she must also place trust in those given such tasks and praise and encourage them for a job well done. A wise manager will also make himself or herself accessible to those chosen for such tasks. Precisely identifying goals, and laying out a clear plan to achieve them, will help employees as well as other managers know exactly what is expected of them.
Overall, being a good general manager means being a good leader. A good leader is one people want to follow because they know she can be trusted and will not demand anything of them that she is not willing to do herself. A good leader leads by example and helps those he leads see that he has their best interests, as well as the interests of the whole group or company, in mind.