With a small amount of research, front desk supervisors will find a number of different tips relating to how they can effectively complete their job duties. Most tips relate to answering the phone, wearing appropriate clothing, managing work time and work space, and more. Since customers generally interact with a business’ front desk upon entering the premises, it is critical that this area be well-supervised. By heeding to tips, front desk supervisors can make sure that their employer’s front desk is organized and operating in a friendly and efficient manner.
A front desk supervisor should lead by example, which includes avoiding making personal phone calls unless it is an emergency. Many businesses have a strict policy set into place about personal phone calls and, if they do not, a front desk supervisor should create one. Within this policy, it should be required that walk-in guests are politely asked to take a seat until they can be waited on if the front desk personnel are on the phone with a vendor or customer. A front desk supervisor will also find it beneficial to have his or her personnel answer the phone with a smile, as people on the other end can hear the smile in their voice, which helps to enhance business relationships. The best way for front desk supervisors to ensure that their personnel are correctly answering the phone is to thoroughly educate and train them.
Supervisors of front desks should make sure that their personnel dress appropriately. The most appropriate type of attire is one that imitates the culture of the business. Since there are many different types of industries that include businesses with a front desk, each industry usually has a dress code differing from others. For example, a medical office usually requires personnel to wear scrubs, but a school office usually requires personnel to wear khakis and a button up shirt.
All front desk supervisors should be able to effectively manage their work time and work space, as this helps to optimize operational efficiency. By identifying daily time-wasters and how to avoid them, a supervisor can extremely increase work time productivity levels. The supervisor must be able to keep front desk areas organized and tidy, which helps by utilizing tools related to space organization. Most front desk supervisors will find it very helpful to organize all customer files in an electronic manner. This helps to cut down on paper messes which often contribute to a front desk looking very untidy.
Front desk personnel normally deal with great deal of stress on a daily basis. Front desk supervisors benefit from providing their personnel with stress relieving techniques, especially when it relates to dealing with rude customers. An open line of communication should always be left between a front desk supervisor and his or her personnel, as this allows personnel to vent when stressful situations arise.