We are independent & ad-supported. We may earn a commission for purchases made through our links.

Advertiser Disclosure

Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.

How We Make Money

We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently from our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

How do I Choose the Best Small Business Answering Service?

By K. Testa
Updated Feb 23, 2024
Our promise to you
WiseGeek is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At WiseGeek, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

Choosing the best small business answering service can depend on several factors. While larger businesses may base such decisions on call volume, this may not be an issue for smaller enterprises. Different answering services typically offer different functions in a wide range of prices. Therefore, a small business owner should ask himself or herself specific questions, such as whether a live person should answer phone calls, for example, or if an automated voice message system is sufficient. Some small businesses sell goods and services, necessitating a system for taking and fulfilling customer orders. Once his or her specific needs are assessed, then a small business owner can choose the most beneficial, cost-effective option.

One consideration for selecting the best small business answering service is the complexity of customers’ questions, or their reasons for calling. Some caller inquiries can be addressed mainly through an automated or voice-activated phone menu. On the other hand, a live answering service is often preferred for handling complicated calls. At the very least, it could help to have a 24-hour answering service available for dealing with urgent questions.

Another issue is whether it is important for the business owner to be able to retrieve his or her messages at any time. Customers might express frustration with a business whose staff is unavailable to answer inquiries during normal business hours. Furthermore, some people might also benefit from a small business answering service that offers after-hours availability by phone, such as taking calls on nights and weekends.

One potentially important question when considering a small business answering service is whether you require order-processing capabilities. Businesses who sell products or services and take customer information must also decide whether they need a sales staff as well. A related question is whether customer privacy is an issue, and how to go about keeping people’s information confidential.

A popular option for many small businesses is a virtual answering service. This type can usually provide more than just answering calls and taking messages. Some companies provide a choice of several options, such as order-processing and an advanced voicemail service. They might issue a local number, toll-free number, and a fax number, if necessary. Some services employ people to keep records or enter data as necessary, much like a virtual assistant.

To most small business owners, both revenue and reputation are important. An answering service can help someone maximize his or her potential earnings, while ensuring that customer inquiries are addressed. Choosing the best small business answering service may also depend on your budget. Some answering services offer a free trial period, and most companies are completely accessible online, so it is possible to shop around for the best options.

WiseGeek is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.

Discussion Comments

WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.

WiseGeek, in your inbox

Our latest articles, guides, and more, delivered daily.