A cashier manager is a person who supervises and manages other cashiers in a retail setting, such as a supermarket, department store, or even fast food restaurant. As a manager, he or she is typically given much more responsibility than a cashier or supervisor, and is often responsible for keeping careful account of all the money that enters and leaves the establishment, among a number of other duties. Those who become cashier managers usually have a great deal of experience as a cashier or customer service representative in a retail setting.
The daily duties and responsibilities of a cashier manager may vary. A cashier manager may be responsible for creating employee schedules, training new employees, keeping careful daily records, communicating with other supervisors or store managers at other business locations, and maintaining company policies. He or she may also be asked to count the money in the store at the beginning and end of each day, or at intervals throughout the day.
One of the most important job functions of a cashier manager is to provide excellent customer service. A manager in any business may need to resolve any disputes and handle difficult customers with patience and politeness, and this is especially true in a busy retail setting. Cashier managers may also need to assist in resolving any problems between employees, and to listen to employees' concerns and ideas regarding the business.
It is important for a cashier manager to understand every aspect of the business, as technical support may be needed as well. A manager may be called in to assist if a cashier is having difficulties with a register or other piece of technology used in the store. In addition, a cashier manager may need to handle other sensitive situations, such as catching someone shoplifting, or needing to terminate another cashier's employment.
Cashier managers need to be detail oriented and responsible, and they need to possess good leadership qualities. To become a cashier manager, it is necessary to demonstrate trustworthiness, a willingness to learn, and a concern for the future of the business, as well as excellent accuracy with money. Nearly all cashier managers begin as entry-level cashiers, and may progress into a customer service position or other supervisory role before being promoted into management. For those looking to become store managers, pursuing a college degree in business or another financial area, such as accounting, may be especially beneficial.