In most businesses, the corporate services director oversees the entire operation. He or she is responsible for all aspects of running the company, though there are typically department heads, supervisors and employees working under the director to help attain company goals and manage day-to-day business aspects. The primary duty of a services director is to provide leadership and direction.
A corporate services director is expected to interact with corporate partners, potential partners and others who have an impact on the corporate operation. This interaction can mean anything from regional meetings to worldwide travel. He or she is often viewed as the face of the company, promoting its mission and services or products.
Leading the corporation is another responsibility of the director. An economic downturn, for instance, might require a director to carefully choose where to reduce spending and how to save funds. When an economic boon occurs, it might require making decisions that will keep the corporation ahead of the others in success. Leadership at the top level has to do more with the large picture than the everyday operation. Commissioning a study to determine a faster manufacturing of products method is one example of leading the corporate structure.
Motivation of the employees also falls under the umbrella of the duties of a corporate services director. Working with human resource directors, production supervisors and others, the director authorizes productivity and reward programs. Such programs might offer paid days off or financial incentives to complete a task early. Typically, memos sent out explaining the incentive programs are signed by the services director, reminding employees they are on the same team.
Corporate policies are also typically set by the director. Policies can include anything from workplace dress codes to emergency procedures. Policies usually are discussed and determined together with department heads, and the corporate services director approves them before releasing them to company employees. When a company's ethics or policies are called into question by the public or government officials, the director is typically held accountable. Leading a company can be a stressful yet powerful position.
Skills needed to become a corporate services director include strong leadership abilities, excellent communication skills, the ability to work under pressure and strong decision making skills. Corporate services director hours can be very long, lasting into the night and weekends. Most corporations require applicants to possess a background in either human resources or finance. In addition a college degree, preferably in business management, is desired along with several years of management experience.