A branch manager is a person who has the responsibility of running a branch of a bank or other type of institution. While an individual may work as a branch manager in another field, this term is usually used to refer to the financial industry. A person with this job is typically responsible for overseeing the day-to-day operations of his branch, supervising its employees, and establishing relationships with its customers and clients. Often, a person with this job is also expected to establish community relationships and encourage the branch’s positive image.
When a branch manager works for a bank, he is typically expected to run his branch in keeping with the bank’s objectives and policies. A person with this job usually handles such duties as hiring and managing staff members and making decisions regarding the security of the bank and the safety of its customers and employees. A person with this job is often required to help resolve complaints from customers or employees. He may also work to attract and retain bank customers and help to market the bank, ensuring that it maintains a positive image in the community. A person in this field may also make decisions regarding the banks offerings, approving and denying loans, for example.
A branch manager of a brokerage firm or similar institutions may have duties that are much like those of a bank’s branch manager. He is typically responsible for making sure his branch runs well and manages its daily operations in keeping with the company's policies and standards. A person in this field may help make hiring and firing decisions and work to increase his firms visibility in the community. Often, a large part of the job for this type of manager is listening to the complaint’s of the branch’s clients and working to find acceptable solutions for them. He may also help settle disputes between different firm employees.
In many cases, a person who wants to become a branch manager needs a bachelor’s degree in order to pursue a career in this field, though some employers may prefer master's degrees. Those with bachelor’s or master’s degrees in finance or accounting may be well prepared for a career in this field. Those with business administration or similar degrees may be well prepared for this job as well. Many branch managers land this job after working their way up in the company from entry-level positions.