How do I Become a Service Advisor?

Nicole Madison
Nicole Madison
Nicole Madison
Nicole Madison
A service advisor is responsible for providing a mechanic with a description of a vehicle's problems.
A service advisor is responsible for providing a mechanic with a description of a vehicle's problems.

An automotive industry service advisor typically works to greet automotive repair customers, schedule their services, obtain approval for repairs, and handle customer concerns. Often, a service advisor is an automotive customer's first, and sometimes only, contact at a repair shop. In most places, there are no strict educational requirements you'll have to meet to become a service advisor. Many employers require only a high school diploma or a general educational development (GED) credential. Additionally, many employers require candidates to have prior experience in a retail or customer service position.

Many service advisors are familiar with computerized diagnostics, and can explain the codes to customers.
Many service advisors are familiar with computerized diagnostics, and can explain the codes to customers.

Different companies may set different requirements for new service advisors. In most cases, however, you can become a service advisor after graduating from high school or earning a GED. Though this level of education is usually the minimum requirement for landing this job, some employers do have additional preferences. For example, an employer may give preference to job applicants who've earned associate's or bachelor's degrees in business or a related major. In fact, you may even be offered higher pay if you've earned a degree in addition to a diploma.

Service advisors can inform customers about their vehicles repair needs.
Service advisors can inform customers about their vehicles repair needs.

Many employers also require service advisor job candidates to have prior customer service or retail experience. This is due to the fact that the main part of a service advisor's job is greeting customers, answering questions, and providing customer service. Likewise, this job also involves dealing with customer complaints, explaining the recommended repair work, and interpreting pertinent information, such as the details of automobile warranties. As such, a person who wants to become a service advisor is typically expected to have excellent verbal and written communication skills.

Service advisors may explain to customers what repairs are needed following a collision.
Service advisors may explain to customers what repairs are needed following a collision.

Besides customer service skills, many employers prefer applicants who have prior experience in the automotive industry or are familiar enough with cars to help customers understand their vehicles' maintenance needs. If you are seeking this job, prospective employers may also want to know that you are able to read and understand automotive and company policies. Likewise, prospective employers may want to know that you will adhere to safety procedures and follow directions. You may be required to have a driver's license as well, and some companies may give you hiring preference if you can drive a car that has a manual transmission.

In some cases, an individual may become a service advisor by starting out as a mechanic.
In some cases, an individual may become a service advisor by starting out as a mechanic.

Since many employers prefer new service advisors who have automotive knowledge, you may also become a service advisor by starting out as a mechanic. Some employers promote their mechanics to this position when they demonstrate not only mechanical skill, but also the ability to communicate well and get along with others. Likewise, having sales experience may help to improve your chances of landing this job.

Nicole Madison
Nicole Madison

Nicole’s thirst for knowledge inspired her to become a wiseGEEK writer, and she focuses primarily on topics such as homeschooling, parenting, health, science, and business. When not writing or spending time with her four children, Nicole enjoys reading, camping, and going to the beach.

Nicole Madison
Nicole Madison

Nicole’s thirst for knowledge inspired her to become a wiseGEEK writer, and she focuses primarily on topics such as homeschooling, parenting, health, science, and business. When not writing or spending time with her four children, Nicole enjoys reading, camping, and going to the beach.

You might also Like

Readers Also Love

Discuss this Article

Post your comments
Login:
Forgot password?
Register:
    • A service advisor is responsible for providing a mechanic with a description of a vehicle's problems.
      A service advisor is responsible for providing a mechanic with a description of a vehicle's problems.
    • Many service advisors are familiar with computerized diagnostics, and can explain the codes to customers.
      Many service advisors are familiar with computerized diagnostics, and can explain the codes to customers.
    • Service advisors can inform customers about their vehicles repair needs.
      Service advisors can inform customers about their vehicles repair needs.
    • Service advisors may explain to customers what repairs are needed following a collision.
      Service advisors may explain to customers what repairs are needed following a collision.
    • In some cases, an individual may become a service advisor by starting out as a mechanic.
      In some cases, an individual may become a service advisor by starting out as a mechanic.
    • A driver's license may be required to secure employment as a service advisor.
      A driver's license may be required to secure employment as a service advisor.